After you place your order you will receive an order confirmation email from Bioelements.All orders are processed within 24-48 hours of being placed. Orders received on Saturday and Sunday will be processed by close of business Monday. Orders placed after 5:00pm CST will be processed on the next business day. Majority of orders will ship within 24 hours of receipt via FedEx.Orders are processed (excluding holidays) Monday through Friday from 8:00am to 5:00pm CST.Most orders with 2-Day Express or Standard Overnight will be shipped the same business days if the order is placed by 9am CST.We are currently unable to accept orders to be billed or shipped to destinations outside the U.S.All purchases are subject to bank authorization prior to processing. Only orders that are authorized will be processed and shipped.Have questions about your order? Please contact Bioelements Customer Service at 800.433.6650 (Monday - Friday, 7:30am - 4:00pm MST) or send an email to weborders@bioelements.com.

Multiple Ship-to Addresses

Bioelements.com does not support sending to multiple addresses in one order. Please place the items in the shopping bag that you wish to be sent to one location and send order. You may then proceed to send to another address by beginning the order process again.

You can track your Bioelements.com order in one of three ways:Via email:Once your order ships, you will receive an email with a link to your order confirmation page with the updated tracking number for your package. You may click on the tracking number to be re-directed to the carrier's website to view the delivery status of your order.Via your Bioelements.com account:Sign in to your bioelements.com account. Click on the order number in the ‘Order History’ tab on your account screen to view detailed information on your current and previous purchases. After your order is shipped your tracking number will be displayed. To track your order via the carrier’s website, you may click on the tracking number to view the delivery status of your order.Via text:Sign up for SMS alerts on the order confirmation page.A tracking number will be generated as soon as your shipment is prepared. It may take up to 24 hours for you to see your shipment’s journey.Gmail users: Important Note About Delivery Dates If you use Gmail, you may notice an “Expected By” date listed on your order emails. This estimate is automatically generated by Google using general data points.Because of this, the Expected By date shown in Gmail may differ from the actual shipment details in your Bioelements order confirmation. Unfortunately, we have no control over Google’s displayed estimate. For the most accurate and up-to-date delivery information, always refer to your Bioelements order confirmation email and the link for its direct tracking number.

Other Order Issues/Incorrect Product Received

For other issues, or if an incorrect product was received, please complete our form here or call Bioelements Customer Service within 30 days of purchase at 800.433.6650 (Monday - Friday, 7:30am - 4:00pm MST).

Incorrect Shipping Address Entered at Checkout

Be sure to double-check your ship-to address before you complete your order. Bioelements will not replace or refund shipments when an incorrect address was entered at checkout.

Do you ship internationally?

We are currently unable to accept orders to be billed or shipped to destinations outside the U.S.

Track My Order

Q: Shipping Rates

Note: Taxes and E-Gift card purchase amounts do not count towards the $35 free shipping minimum.Order Total: $0 – $34.99FedEx Ground: $6.99FedEx 2-day: $19.99FedEx Standard Overnight: $29.99Order Total: $35 - $54.99FedEx Ground: FreeFedEx 2-day: $22.99FedEx Standard Overnight: $31.99Order Total: $55 - $74.99FedEx Ground: FreeFedEx 2-day: $24.99FedEx Standard Overnight: $33.99Order Total: $75 - $99.99FedEx Ground: FreeFedEx 2-day: $26.99FedEx Standard Overnight: $35.99Order Total: $100+FedEx Ground: FreeFedEx 2-day: $27.99FedEx Standard Overnight: $36.99

Q: Order Cancelation and Returns

Order cancellations:To cancel an order you just placed on bioelements.com, please call Bioelements Customer Service at 800.433.6650 (Monday - Friday, 7:30am - 4:00pm MST).Please know that we make every effort to process your orders promptly. Because of this, your order may have already been processed. If your order has been processed, you can return your products for a full refund within 40 days from the ship date (less shipping charges).Returns:Not satisfied with your product? No problem. Products purchased through bioelements.com may be returned, for any reason, within 40 days of purchase. (Note: items marked “final sale; not eligible for returns” do not qualify.) All Acne + Pore Activist formulas (Pore Thing, Peel Breaker, Daily Meds, Spot Defy, the 3 Step Starter Kit: Acne Prone Skin and the Complete Bundle: Acne Prone Skin) and vc10 Dark Spot Solution (excluding vc10 bundles) purchased through bioelements.com may be returned for free, for any reason, within 90 days of purchase.If a return causes the original order to no longer qualify for a promotional offer, adjustments will be made to reflect the updated order total. For example: If an item purchased as part of a buy 3, get 1 FREE promo is returned, the order no longer qualifies for the FREE item. The value of the previously FREE product will be deducted from the refund total.To return your product, please visit our Return Portal HERE.After submitting your return request, you will need to:Box the item(s) Print and affix the return label, which will be attached in the email you receive after submitting your returnShip the package via a local FedEx facility or FedEx drop boxStart your return: bioelements.com/a/return

Customer Service

Order Processing and Shipping Order Processing

After you place your order you will receive an order confirmation email from Bioelements.

All orders are processed within 24-48 hours of being placed. Orders received on Saturday and Sunday will be processed by close of business Monday. Orders placed after 5:00pm CST will be processed on the next business day. Majority of orders will ship within 24 hours of receipt via FedEx.
Orders are processed (excluding holidays) Monday through Friday from 8:00am to 5:00pm CST.
Most orders with 2-Day Express or Standard Overnight will be shipped the same business days if the order is placed by 9am CST.
We are currently unable to accept orders to be billed or shipped to destinations outside the U.S.
All purchases are subject to bank authorization prior to processing. Only orders that are authorized will be processed and shipped.

Have questions about your order? Please contact Bioelements Customer Service at 800.433.6650 (Monday - Friday, 7:30am - 4:00pm MST) or send an email to weborders@bioelements.com.

Please note: during busy and high-volume shopping seasons (including Black Friday/Cyber Week/Holidays), there may be unexpected shipping delays.

Ground Shipping
Orders shipped via Ground Shipping in the contiguous US are delivered within 3-5 business days of the shipped date, not including holidays (or weekends in some areas).

2-Day Express
Orders must be placed by 9 am CST (excluding weekends and holidays) in order to be processed and shipped the same day, depending on product availability. 2-Day Delivery Express shipments within the contiguous US are delivered in 2 days, not including holidays (or weekends in some areas).

Standard Overnight
Orders must be placed by 9 am CST (excluding weekends and holidays) in order to be processed and shipped the same day, depending on product availability. Orders shipped via Standard Overnight within the contiguous US are delivered in 1 day before 5:30pm, not including holidays (or weekends in some areas).

Visit FedEx for current details and info about weekend delivery coverage.

Note: Taxes and E-Gift card purchase amounts do not count towards the $35 free shipping minimum.

Order Total: $0 – $34.99
FedEx Ground: $6.99
FedEx 2-day: $19.99
FedEx Standard Overnight: $29.99

Order Total: $35 - $54.99
FedEx Ground: Free
FedEx 2-day: $22.99
FedEx Standard Overnight: $31.99

Order Total: $55 - $74.99
FedEx Ground: Free
FedEx 2-day: $24.99
FedEx Standard Overnight: $33.99

Order Total: $75 - $99.99
FedEx Ground: Free
FedEx 2-day: $26.99
FedEx Standard Overnight: $35.99

Order Total: $100+
FedEx Ground: Free
FedEx 2-day: $27.99
FedEx Standard Overnight: $36.99

You can track your Bioelements.com order in one of three ways:

Via email:
Once your order ships, you will receive an email with a link to your order confirmation page with the updated tracking number for your package. You may click on the tracking number to be re-directed to the carrier's website to view the delivery status of your order.
Via your Bioelements.com account:
Sign in to your bioelements.com account. Click on the order number in the ‘Order History’ tab on your account screen to view detailed information on your current and previous purchases. After your order is shipped your tracking number will be displayed. To track your order via the carrier’s website, you may click on the tracking number to view the delivery status of your order.
Via text:
Sign up for SMS alerts on the order confirmation page.

A tracking number will be generated as soon as your shipment is prepared. It may take up to 24 hours for you to see your shipment’s journey.

Gmail users: Important Note About Delivery Dates
If you use Gmail, you may notice an “Expected By” date listed on your order emails. This estimate is automatically generated by Google using general data points.

Because of this, the Expected By date shown in Gmail may differ from the actual shipment details in your Bioelements order confirmation. Unfortunately, we have no control over Google’s displayed estimate. For the most accurate and up-to-date delivery information, always refer to your Bioelements order confirmation email and the link for its direct tracking number.

Order cancellations:
To cancel an order you just placed on bioelements.com, please call Bioelements Customer Service at 800.433.6650 (Monday - Friday, 7:30am - 4:00pm MST).

Please know that we make every effort to process your orders promptly. Because of this, your order may have already been processed. If your order has been processed, you can return your products for a full refund within 40 days from the ship date (less shipping charges).

Returns:
Not satisfied with your product? No problem. Products purchased through bioelements.com may be returned, for any reason, within 40 days of purchase. (Note: items marked “final sale; not eligible for returns” do not qualify.)

All Acne + Pore Activist formulas (Pore Thing, Peel Breaker, Daily Meds, Spot Defy, the 3 Step Starter Kit: Acne Prone Skin and the Complete Bundle: Acne Prone Skin) and vc10 Dark Spot Solution (excluding vc10 bundles) purchased through bioelements.com may be returned for free, for any reason, within 90 days of purchase.

If a return causes the original order to no longer qualify for a promotional offer, adjustments will be made to reflect the updated order total. For example: If an item purchased as part of a buy 3, get 1 FREE promo is returned, the order no longer qualifies for the FREE item. The value of the previously FREE product will be deducted from the refund total.

To return your product, please visit our Return Portal HERE.
After submitting your return request, you will need to:

Box the item(s)
Print and affix the return label, which will be attached in the email you receive after submitting your return
Ship the package via a local FedEx facility or FedEx drop box

Start your return: bioelements.com/a/return

Typically, packages shipped via Ground should be delivered to you within 3-5 business after the ship date.

Bioelements will replace (not refund) orders that have been lost, stolen, or damaged.

If your package is damaged or stolen: fill out our Contact Us form with your contact and order information within 10 days after stated delivery date. Stolen packages of $250 or more value will require a police report.

If your package is lost: fill out our Contact Us form with your contact and order information within 10 days after the last checkpoint listed by shipper.